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Customer Knowledge Management: Leveraging Soft Skills to Improve Customer Focus

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This bookpresents the interrelationship between customer knowledge management, customer focus and soft skillsand also provides concrete advice on how the management of customer knowledge can be optimized. About the Author Prof.

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Show More. Table of Contents Knowledge Management Today. Average Review. Write a Review.

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The Shift in Hiring: Skills over Knowledge - Coveo Blog

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